yanfan4327 2004-9-3 03:59
谢谢。我这种新手应该好好看看
huangth 2004-9-6 05:34
请问过了保修期的palm出了问题怎么办？
可以出费维修吗？
dachongqhd 2004-9-14 05:57
我买了个72已经刮掉蓝漆了
能保吗？
或是换个新壳什么的
polo1983 2004-9-24 16:28
有没有输入序列号知道是否大陆行货的方法阿？？急求阿！！
详细情况看[url]http://www.tompda.com/bbs/display.asp?luntan=24&forumID=1739194[/url]
polo1983 编辑于 2004-9-24 8:29:24
champagne 2004-9-26 03:47
如果过了包修期要怎样办啊？
btbaby 2004-9-29 08:07
[quote]justincwt 写道：
大家都有這麼多的問題,
我也曾有過
來說說我的經歷
我是Treo 600.eBay上買的二手貨.
收到後一直有電流聲.就打電話送修了
20/7 打電話,是菲籍的Call Center吳小姐接聽的.我告訴她情況,她一紀錄之後,就給我一個SRO Number了.
21/7 我快遞Treo 600到松江.
28/7 新加玻收到確認..
:A::A:5/8 我就收到了Palmone的更新Treo 600:A::A:
雖然我還沒有試,但是感覺Palmone的服務真的好過Sony一百倍.
美國人雖傻,但是美國人真的把客戶當人看.:X::X:
反觀Sony的服務.唉:N:
除了產品先進之外,海務服務真的是值得檢討.(但是我知道日本本島的服務好像是很好的):nono:
無論如何,先稱贊一下PalmOne先
以後我一定大力推廣Palm的東東來支持她們
[/quote]
这个，我向来抵制日货的。原来日本人就没把我们中国人当人看，以为处处好欺负。具体的例子不用举了，如果中国人还买日货，就真的是犯贱了。
当然，有些领域没有替代品也不得不～～～
snakebite 2004-10-6 18:34
想买个二手的TT3
怎样才能知道机器的ID有没有注册过呢？
另外“人为损坏”和“非人为损坏”有什么区别啊？
WUJING 2004-10-10 04:52
过了保修期，可以联系我们全国pda连锁维修服务店，看我们能不能帮你。
当然你也可以继续联系PalmOne热线。当然这样的维修一定要收费的，且很贵。
境外的PalmOne机器都可以保修的。如何查询你的机器有没有过保修期一样可以打热线电话。
yago 2004-10-15 21:09
产生的关税比较麻烦，要打电话跟P1说，P1又要处理，明明机器在本地了，还要费上好几天才能送到手！:nono:
farmfarmer 2004-10-20 00:41
今天换了个键盘
coolfire 2004-10-25 01:36
7月分买的机器保修卡一直没邮寄`现在邮寄还有保么?
L.bunny 2004-10-25 19:47
[quote]yago 写道：
产生的关税比较麻烦，要打电话跟P1说，P1又要处理，明明机器在本地了，还要费上好几天才能送到手！:nono:
[/quote]
上次我拿一台去返修回来到广州机场海关竟然无法通关，要自己写个证明传真过去
vbirdl 2004-11-3 20:28
z71（购于2004-2）杆坏了，是不是需要凭证啊？我是在网上买的，有办法么？
Dear Jia Yang Li,
Thank you for making Palm鈩?your choice of connected handheld.
With regards to your recent mail on your ZIRE 71 we would like to offer you a 鈥渟wap鈥? With this, we would like to ask some information from you so we can process your handheld for a 鈥渟wap鈥? Please also be informed that the replacement unit is not brand new but 鈥渁s new units鈥?that had been subjected to our quality standards and is as good as new. If you wish to process your unit, please accomplish the information below:
First Name:
Last Name:
Phone Number:
Complete Address:(no PO Box)
Zip Code:
Handheld Model:
Serial Number:
Purchase Date:
(out-of- warranty)
Credit Card Number (Visa or Master only):
Credit Card Expiry:
Credit Card Owner:
OUT-OF-WARRANTY: More than one year from the original date of purchase, second hand/ownership or damage/defect defined by the warranty agreement that voids the warranty.
Cost for out-of-warranty:
Make/Model : ZIRE 71
Cost : US $ 125
If your handheld is still within the one-year warranty period, please send the proof of purchase and photos of the unit as attachment of your next email.
After the processing of your unit, you will receive a confirmation email providing you with the information on how you will send in your unit.
If you are interested with the offer, please mail us back with the necessary information
If you have other inquiries, please do not hesitate to contact us.
Respectfully,
Uly
palmOne Support
Asia Pacific Region
Disclaimer:
While every effort has been made to ensure the advice or information provided to you by our Technical Support is correct at the time of transmission, palmOne does not accept any responsibility for errors or omissions. Any advice or information provided by palmOne to you via any form of communication is not a guarantee that it will correct your problem； it is only offered as assistance to you. You are advised to back up all data stored on your product on a regular basis and always before changing software configuration or, when possible, before sending the product for repair. palmOne will not be held responsible for any loss, damage, faults, loss of data or other reactions suffered as a result of advice or information supplied. No written advice or information sent to you by palmOne may be resent, distributed or posted on any media accessible to the public (including, but not limited to, any Internet site or bulletin board) without
wisedom 2004-11-4 01:39
从我返修的情况看,保修卡是不需要的,只要你的机器是palm生产的,它就认.
如果是换翻新机的情况,松江仓库收到坏机器后,会立即登记,新加坡就会立即寄出翻新机器给你,然后他们会给你email,上面有一个维修号,进入网页后,还可以看到一个号码,是DHL的快递编号,可以查询到转运的情况,接近实时.
我是周五下午送到松江仓库的,周一早上去上班,新机器已在办公桌上了.
注册是为了方便palm客服核对你的地址.最好留公司地址,减少被海关扣的可能性.
palm的机器以前都是天弘电子(celestica生产的,上海在外高桥,苏州在工业园区),他们现在不生产了,但是目前从新加坡给你寄机器的还是天弘电子.
现在上海另有一家在给palm生产机器,叫hip,在金桥.
翻新机还是很不错的,我曾经托朋友从美国拍了3台IIIc回来,1台是原装二手,2台是palm renew,二手的坏了,renew的没坏.
farmfarmer 2004-11-4 05:43
今天刚刚把TC送过去，WUJING大哥，我的TC背面的sn贴纸掉下来了。
我是在information 版本信息里面找到的机器的sn号码。后面的就按照你的说明去做了。
应该没问题吧？
另外十分感谢！